Privacy policy www.emxcore.com

1. Introduction

1.1 EmXcore is committed to protect the privacy of your personal data. Therefor we will protect your data as if it is our own and we will therefor never share your data with third parties if not necessary. We will only use your data for the below stated uses.
Please read the privacy policy to be fully aware of the data we process and what we use it for. If anything is unclear or if you have any concerns please contact us at info@emxcore.com.

1.2Personal data’ is defined in Article 4(1) of the GDPR (General Data Protection Regulation) ‘personal data’ means any information relating to an identified or identifiable natural person; an identifiable natural person in one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.3 Further in this policy anywhere ‘we’ is used, refers to EmXcore.

2. Which personal data do we use?

To make sure we can help you and to deliver the desired service, we need to gather certain data.
We only save and use personal data directly given to us by you, either in the ordering process, or if specifically given to us to process.

We use the following personal data, for the goals specified in this Privacy Policy:

  • Name
  • Company name
  • Phone number
  • Billing address
  • Shipping address
  • Email address
  • Payment details
  • VAT number
  • Ip-address

3. How we use your personal data

3.1 We will mainly use your data to process and deliver the ordered products/services on this website. This data includes Name, company name, phone number, billing address, delivery address, email address, Vat number and order information.

3.2 We may use data for the purposes of analyzing the use of the website and services (such as IP address, geographical location , browser type, referral source, length of visit, page views, and amount of visits). We use this data to make sure our website is working as it should. The source of this usage data is Google analytics. More information on how Google analytics processes your data you can find in the Google analytics privacy policy.

3.3 We may process information contained in any enquiry you submit to us regarding goods and/or services.

3.4 We may process information related to transactions. This transaction data may include your name, company name, payment details and transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and/or services. We will use PayPal to ensure a save payment method. We will never share your data with any other 3rd party.

3.5 We may process information relating to our customer relationship. This data can include your name, your contact details and information contained in communication between us. This data may be processed for the purpose of managing our customer relationship, communicating with customers, and promoting our products and services to our exciting customers.

3.6 We may process any of your personal data identified in this policy if necessary for the establishment, exercise or defense of legal claims.

3.7 In addition to the specific purposes for which we may process your data specified in section 3, we may also process any of your personal data for compliance with a legal or obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

3.8 Please do not supply any other person’s personal data to us.

4. Providing your personal data to 3rd parties

4.1 We will always be careful while handling your data and will not share this with 3rd parties, unless necessary to fulfill your order as mentioned below.

4.2 We may disclose specific personal data to suppliers insofar as reasonably necessary for the purchase of goods or to be able to deliver certain services.

4.3 Financial transactions relating to EmXcore are handled by our payment service providers (PayPal). We will share transaction data with our payment service providers only to the extent necessary for the purpose of processing your payments. You can find information about the Pay Pal privacy policy here.

4.4 To help you with short questions we have included a LiveChat feature on our website. LiveChat might use your data as specified in the LiveChat privacy policy, if you want more info click here.

4.5 We use a Woocommerce plugin to run our webshop. Woocommerce won’t use and/or store your personal data. For more information about how WooCommerce.com handles personal data, please review their privacy policy.

4.6 In addition to the specific disclosures in section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims.

5. Retaining and deleting your personal data

5.1 This section sets out our data retention policies and procedure, which are designed to ensure we comply with Privacy laws and GPDR.

5.2 Personal data that we process shall not be kept longer than is necessary for its purpose.

5.3 If you want us to delete all of your personal data, please send a request to info@emxcore.com.

6. Amendments

6.1 We may update this policy at any time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with the latest updated policy.

7. Your rights

In this section we have listed the rights that you have under the data protection law.

7.1 You have the right to access your data at any time. You also have the right to the conformation as to whether or not we process your personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.

7.2 You have the right to have any inaccurate data rectified and any incomplete personal data completed.

7.3 If your personal data is no longer necessary to fulfill any of the listed purposes listed in this policy you can ask us to delete your personal data completely. If you wish so please send us a request at info@emxcore.com.

7.4 You have the right to object to us processing your personal data for direct marketing purposes. If you make such an objection (send an email to info@emxcore.com) we will cease to process your personal data for this purpose.

7.5 If you are unhappy with how we use your data and you can not find a solution with us, you have the right to file a complaint with a supervisory authority responsible for data protection.

8. Cookies

We do not use cookies on our website, except for the webshop area. There we use cookies to make sure you have a nice shopping experience. To keep track of cart data, WooCommerce makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

9. Our details

9.1 This Privacy policy was last updated on 26/03/2019.

9.2 www.emxcore.com is owned and operated by Emxcore.

9.3 We are a company registered in the Netherlands under registration number (CoC) 54710154 with VAT number NL851411538B01.

9.4 You can contact us at:
Moezelhavenweg 8A
1043 AM Amsterdam
The Netherlands
Phone: +31 20 752 67 79
info@emxcore.com